Job ID: 


Reporting to the Associate Dean for Digital Learning and head of  the Jameel World Education Lab (J-WEL), the Associate Director, Membership Management will oversee and ensure the success of three J-WEL memberships: one in pK12 education, one in higher education and one in workplace learning.  These memberships will bring together partner organizations, identify research agenda, provide funding for research, and share findings and capacity build amongst members.  The Associate Director, Membership Management is responsible for leading a team in developing and delivering a holistic, integrated array of educational opportunities for the full membership of the Lab.  Specific responsibilities include:

Membership Strategy:

  • Establish a vision for J-WEL memberships, in concert with the Associate Dean and other J-WEL senior managers
  • Identify and design roadmap for new and existing professional learning events, experiences, programs and services, to meet member needs, build value, and provide high-quality, innovative and energizing learning experiences
  • Ensure that the portfolio of the Lab’s offerings remains highly relevant to its membership and connects meaningfully to ODL / MIT
  • Develop and manage the membership activity budgets, in partnership with ODL finance, ensuring revenue, cost and profitability targets are defined and clearly articulated

Membership Management:

  • Work with the three membership heads to develop, detail, and manage membership agreements, including supporting agreement finalization and signing; tracking membership obligations; and ensuring they are met
  • Manage member governance, including faculty and partner advisory meetings
  • Plan, coordinate and contribute to J-WEL’s outreach activities, e.g., seminars, meetings, member updates
  • Oversee and implement partner communications including websites, newsletters, and annual reports

Member Relations:

  • Manage long-term relationships between J-WEL and partners, including understanding partners’ needs, articulating them to internal teams, and facilitating resultant decisions and actions
  • Develop and provide reporting to partners


  • Develop and improve internal targets and processes around partner acquisition and relationship management
  • Coordinate with ODL Finance / Business Ops to ensure internal cost and revenue targets are met
  • Develop action plans, communicate key issues, milestones and activities
  • Manage direct reports


Qualifications include:

  • Undergraduate degree required; advanced degree from a leading university strongly preferred.  
  • At least 10 and preferably more years’ relevant experience, including in managing partnership models, building successful relationships with companies and/or institutions, or other relevant functions.  Preference will be for candidates with experience in managing member / consortia / customer relationships.
  • Knowledge of and experience in higher education is preferred, especially  successful experience in managing member programs at educational institutions
  • Evidence of critical, strategic and innovative thinking
  • Self-starter who operates successfully in a dynamic, sometimes ambiguous, fast-paced and highly collaborative environment
  • Strong interpersonal skills and history of building relationships with diverse stakeholders and crafting solutions that meet disparate needs
  • Proven ability to move from vision to strategy to operations and detailed execution
  • Excellent communication skills, both verbal and written
  • Proven commitment to diversity and inclusion
  • Prior management experience strongly preferred.



MIT is an equal employment opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.